Problem with deployments/changes of new transmitters

Incident Report for AddSecure External Incident Information

Resolved

This incident has been resolved.

Posted Feb 14, 2025 - 11:52 CET

Update

We have noticed that the outage has also affected our SIP solution (calls) where we have some terminals with SIP issues.
We are working on getting these back

Posted Feb 14, 2025 - 10:51 CET

Update

We are continuing to investigate this issue.

Posted Feb 14, 2025 - 09:45 CET

Investigating

We are currently experiencing problems with new registrations & changes of transmitter type:

DS23xx
VS53xx

Posted Feb 14, 2025 - 09:42 CET

This incident affected: Customer Portal and Services (Elevator, Intruder, Intercom).