Welcome to AddSecure's Incident Information Page. Addsecure will initially publish information related to Smart Alarm services as well as central IT systems that affect our abilities to give support.
General
Operational
Customer Portal
Operational
Services
Operational
90 days ago
100.0
% uptime
Today
Link
Operational
AddView
Operational
Elevator
Operational
Fire
Operational
Intruder
Operational
Intercom
Operational
90 days ago
100.0
% uptime
Today
Personal Safety
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be performing scheduled maintenance to update our services. No downtime is expected during the maintenance, and alarm transmission will remain unaffected.
If you experience any issues after the maintenance, please contact our support team. Posted on
Jun 04, 2026 - 15:36 CEST
Resolved -
This incident has been resolved.
May 28, 16:03 CEST
Investigating -
This only affects newer terminals, Does not affect older models.(VS50XX and DS22XX). We are currently investigating this issue.
May 28, 11:09 CEST