All Systems Operational

About This Site

Welcome to AddSecure's Incident Information Page. Addsecure will initially publish information related to Smart Alarm services as well as central IT systems that affect our abilities to give support.

General Operational
Customer Portal Operational
Services Operational
90 days ago
100.0 % uptime
Today
Link Operational
AddView Operational
Elevator Operational
Fire Operational
Intruder Operational
Intercom Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Resolved - This incident has been resolved.
Feb 14, 11:52 CET
Update - We have noticed that the outage has also affected our SIP solution (calls) where we have some terminals with SIP issues.
We are working on getting these back

Feb 14, 10:51 CET
Update - We are continuing to investigate this issue.
Feb 14, 09:45 CET
Investigating - We are currently experiencing problems with new registrations & changes of transmitter type:

DS23xx
VS53xx

Feb 14, 09:42 CET
Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 09:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 19:19 CET
Update - A patch is planned to be released today. Which should remedy the ongoing issue.
Feb 4, 13:38 CET
Investigating - We currently have an issue with the WEB interface for Addview 5.

It is still running, but very slow.

Work is ongoing to resolve the issue as quickly as possible.

Addsecure NOC team

Feb 4, 10:44 CET