Resolved -
Update:
The Tele2 service degradation incident has now been resolved.
See below for the latest update from Tele2.
Note! That the SIM card start up gradually.
Update from Tele2
Event start date and time: 2025-01-10 14:30 CET
Event end date and time: 2025-01-10 22:19 CET
We are observing full service restoration and error clearing since 22:19 CET.
Our monitoring tools indicate signaling levels have returned back to expected values.
Customers can use all available services in full once again.
Tele2 team will continue to monitor the situation carefully and with the highest priority.
Narin/NOC
Jan 10, 23:35 CET
Update -
New update from Tele2
Tele2's signaling vendor is nearing the completion of Swedish SIM range unblocking and will afterwards switch focus to recovering the full LTE service availability.
We are currently observing success rate for 2g/3G network registration at 100%, 98% success rate on 2g/3g/4g data session requests and 98% success rate for regular voice.
Due to the complex nature of this process an ETA for the completion of it is still unavailable.
Narin/NOC
Jan 10, 21:55 CET
Update -
New update from Tele2
An additional batch of Swedish SIM ranges have been unblocked by Tele2's signaling vendor for traffic and further unblocking is ongoing.
We are observing link stability and gradual improvements in our monitoring graphs.
LTE services is recovering slower due to the complexity of the recovery mechanism, therefore it will take additional time until they are fully operational.
An ETA of for the completion of the unblocking is still undetermined.
Narin/NOC
Jan 10, 21:15 CET
Update -
Update from Tele2
Tele2's signaling vendor has unblocked traffic for five of the Swedish SIM ranges and continuing with further unblocking.
Our monitoring tools indicate link stability, safe for further range unblocking.
Since the speed of the process depends on device behavior after the unblocking, an ETA for the completion of this task cant be determined at this time.
Narin/NOC
Jan 10, 20:12 CET
Update -
Update from Tele2
Tele2's signaling vendor has completed unblocking the Estonian SIM range traffic, and we are observing device recovery.
The unblocking of Swedish SIM range traffic is currently in progress.
An ETA for the completion of the unblocking process remains under analysis, as the speed of the process depends on device behavior.
Narin/NOC
Jan 10, 19:31 CET
Update -
Update from Tele2
The Core Team has implemented the changes.
The vendor and the responsible internal Tele2 team have stabilized the signaling links and are now unblocking the traffic. Together, they are gradually unblocking the affected ranges.
An ETA for the completion of the unblocking process is still being analyzed, as the speed of unblock is dependent on device behavior.
Narin/NOC
Jan 10, 18:33 CET
Identified -
Update from Tele2
An update has been posted
Internal Core Team is making changes to the indentified cause.
Meanwhile representatives from our vendor and responsible internal Tele2 team are stabilizing the signaling links to be ready to accept the currently still blocked traffic.
These checks are necessary to avoid overloading both vendor and Tele2 network infrastructure.
An ETA for the unblocking is currently unavailable.
Narin/NOC
Jan 10, 18:23 CET
Investigating -
Tele2 has an ongoing disturbance which is affecting the Radio communication of objects using Tele2 SIM-cards
Tele2 is working on a solution for the issue.
An update will be posted as soon as new information is received.
Jan 10, 15:32 CET
