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Welcome to AddSecure's Incident Information Page. Addsecure will initially publish information related to Smart Alarm services as well as central IT systems that affect our abilities to give support.

Uptime over the past 90 days. View historical uptime.
General Operational
Customer Portal Operational
Services Operational
90 days ago
100.0 % uptime
Today
Link Operational
AddView Operational
Elevator Operational
Fire Operational
Intruder Operational
Intercom Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 10, 2026
Disturbance: Tele2 Service degrdation
Resolved - This incident has been resolved.
Feb 10, 08:35 CET
Monitoring - Tele 2 has implemented som fixes that have given a good result.

Our monitoring tools indicates that traffic is back to normal values again
Some devices might need a reboot to be able to connect to the mobile network again

We will continue to monitor the situation.
Feb 10, 04:26 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 03:36 CET
Investigating - Tele2 has an ongoing disturbance which is affecting the Radio communication of objects using Tele2 SIM-cards

Tele2 is working on a solution for the issue.

An update will be posted as soon as new information is received.
Feb 10, 02:51 CET
Feb 9, 2026
DALM Distrubance
Resolved - This incident has been resolved.
Feb 9, 11:11 CET
Update - We have received an update from Sierra, where they explain that there are issues with connecting to Telia through the Sierra SIM-cards that is used for DALM.

A solution is the preform a restart on the affected units and let them connect to Tele2, Telenor or Hi3G.

This should resolve the issue, however, we are working on getting Telia back in action.
Feb 6, 12:43 CET
Update - Sierra is still working on resolving the incident

Next update when new information is available
Feb 5, 22:03 CET
Update - We are having an ongoing dialogue with Sierra regarding this and they are working for a solution.

We will update as soon as new information has been received.
Feb 5, 20:01 CET
Investigating - We currently have an ongoing disturbance with our DALM units causing the units to be unable to connect to a GPRS session. This disturbance appeared after an external disturbance earlier today from the service provider Sierra.

We are having an ongoing dialogue with Sierra regarding this and they are working for a solution.

We will update as soon as new information has been received.
Feb 5, 13:12 CET
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Feb 5, 2026
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

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